At Plaasvleiswinkel, we take pride in delivering freshly packed, quality products directly to your door.
Delivery Areas
We currently deliver nationwide within South Africa through trusted courier partners.
Processing Times
Orders are typically packed and dispatched within 4–5 working days after payment has been received and confirmed.
Orders placed over weekends or public holidays will be processed on the next working day.
Delivery Times
Estimated delivery times after dispatch are 4 to 5 working days. Delivery times are estimates only and may vary depending on your location and courier operations.
Order Tracking
Once your order has been dispatched, you will receive tracking information via email or SMS, allowing you to monitor the progress of your delivery.
Delivery Delays
While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to factors beyond our control, including adverse weather conditions, high shipment volumes, public holidays, strikes, or service disruptions.
Plaasvleiswinkel cannot be held liable for delays caused by third-party courier services.
Delivery Address Accuracy
Customers are responsible for ensuring that all delivery information provided is complete and accurate.
Additional courier charges resulting from incorrect, incomplete, or undeliverable addresses may be for the customer’s account.
Receipt of Goods
Please inspect your order upon delivery. Any damaged, missing, or incorrect items must be reported to us within 48 hours of receiving your order, together with photographs where applicable.
Contact Us
Should you have any questions regarding your order or delivery, please contact our customer support team and we will gladly assist.
Urgent Orders
Need your biltong in a hurry? Please contact us via email before placing your order if you require delivery by a specific date.
We’ll always do our best to assist, but availability, production schedules, and courier lead times may affect how quickly we can fulfil your order. Any urgent order requests must be confirmed by our team before checkout.
At Plaasvleiswinkel, we take great pride in the quality of our products. Every order is carefully packed and inspected before dispatch.
Perishable Food Products
Due to the perishable nature of our products, we do not accept returns or exchanges on food items once they have been delivered.
Damaged, Incorrect, or Defective Orders
If you receive an incorrect item, or if your order arrives damaged or defective, please notify us within 48 hours of delivery by emailing us with your order number and supporting photographs.
Once the issue has been reviewed, we may, at our discretion:
Delivery Issues
Any delivery-related concerns must be reported as soon as possible after receipt of the order. Claims submitted after 48 hours may not be eligible for replacement or refund.
Change of Mind
We are unable to offer refunds or exchanges for products ordered in error, unwanted products, or products where the customer simply does not prefer the flavour or texture.
Refund Processing
Approved refunds will be processed using the original payment method where possible. Processing times may vary depending on your payment provider.
Exchanges & Return Shipping
Approved returns or exchanges may require the product to be returned to Plaasvleiswinkel. All courier and shipping costs associated with the return or exchange process will be for the customer’s account unless otherwise agreed by management.
Returns will only be processed once the product has been received and inspected.
Contact Us
For any returns or refund enquiries, please contact us and we will do our best to assist.
At Plaasvleiswinkel, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
Information We Collect
When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect information including:
How We Use Your Information
We use your information to:
Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
Your information may be shared only where necessary with trusted service providers, including payment processors, courier companies, and website service providers, for the purpose of fulfilling your order and operating our business.
Payment Information
Online payments are processed through secure third-party payment providers. Plaasvleiswinkel does not store or have access to your full payment card details.
Marketing Communications
If you subscribe to our marketing communications, you may unsubscribe at any time by following the unsubscribe link included in our emails or by contacting us directly.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
Your Rights
You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us.
Acceptance of Terms
By accessing and using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use this website.
Products & Availability
All products are subject to availability. While we make every effort to ensure stock availability, we reserve the right to discontinue products or limit quantities without prior notice.
Pricing
All prices displayed on this website are in South African Rand (ZAR) and include VAT where applicable.
We reserve the right to amend prices at any time without prior notice. In the event of an obvious pricing error, we reserve the right to cancel the order and provide a full refund.
Orders & Payment
An order is only confirmed once payment has been successfully received and verified.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders suspected of fraud, abuse, or unauthorised activity.
Product Information
We strive to ensure that product descriptions, images, and information are accurate. However, as our products are handcrafted from natural ingredients, variations in appearance, colour, fat content, texture, size, and flavour may occur.
Product images are provided for illustrative purposes and may differ slightly from the actual product received.
Delivery
Delivery times provided on this website are estimates only and are not guaranteed.
Plaasvleiswinkel shall not be held liable for delays caused by third-party courier services, weather conditions, public holidays, strikes, or other circumstances beyond our reasonable control.
Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms & Conditions.
Website Use
You agree not to use this website for any unlawful purpose or in any manner that may damage, impair, or interfere with the operation of the website.
Intellectual Property
All content on this website, including text, product descriptions, logos, graphics, photographs, and branding, remains the property of Plaasvleiswinkel unless otherwise stated and may not be copied, reproduced, or distributed without written permission.
Limitation of Liability
To the fullest extent permitted by law, Plaasvleiswinkel shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products, services, or website.
Our total liability relating to any order shall not exceed the amount paid by the customer for that order.
Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Changes to These Terms
Plaasvleiswinkel reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on this website and will take effect immediately upon publication.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact us and we will gladly assist.
Our products are handcrafted using natural meat cuts, traditional ingredients, and time-honoured South African air-drying methods. As a result, variations between batches are normal and should be expected.
The colour, fat content, texture, shape, size, thickness, dryness level, and overall appearance of our products may vary from batch to batch and from piece to piece. Certain products may contain more or less visible fat, and natural colour variations may occur due to differences in the meat and drying process.
Product images are provided for illustrative purposes only. While we make every effort to accurately represent our products, the actual product received may differ slightly from the photographs displayed on our website.
As our products are made from natural ingredients and whole-muscle meat cuts, flavour, aroma, and texture may vary slightly between batches. These variations are a normal characteristic of traditional handcrafted products and do not indicate a defect or quality issue.
Individual preferences regarding flavour intensity, texture, dryness, tenderness, spice levels, or fat content are subjective and do not constitute grounds for a refund or replacement.
Customers are responsible for following the recommended storage instructions provided with the product. Plaasvleiswinkel cannot accept responsibility for changes in product quality resulting from improper storage, handling, exposure to heat, moisture, or prolonged storage after delivery.
By purchasing our products, you acknowledge and accept the natural variations associated with traditionally air-dried meat products.
